The practice complies with the NHS Zero Tolerance Policy with respect to violence and abuse to our staff. We have the right to remove violent patients from our list with immediate effect in order to protect our staff. This includes threatened violence or verbal abuse which leads to fear for a member of staff’s safety. The patient will be notified of their removal and informed in writing of our actions. There will also be a note of the exclusion and the the circumstances surrounding it made in the patient record.